Executive Summary The Reserve Bank of India has issued comprehensive draft directions aimed at revamping the Business Correspondent (BC) network to enhance last-mile financial inclusion. The core directives classify service delivery points into Branches, Business Correspondent-Banking Outlets (BC-BO), and Business Correspondent-Banking Touchpoints (BC-BT). It uniformly phases out the Business Facilitator (BF) model by September 30, […]

Subject: Review of Framework for Limiting Customer Liability in Digital Transactions. Effective Date: July 1, 2026 The Reserve Bank of India has issued draft amendment directions to overhaul the customer protection framework in electronic banking. The amendments significantly expand the definition of “unauthorised transactions” (including scams and coercion), mandate strict alert mechanisms, reduce grievance resolution